FREQUENTLY ASKED QUESTIONS
We are based in Cheung Sha Wan, HongKong
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Our shipping is $5.99 and FREE for orders over $40.
Items are shipped via 3PL, typically Hong Kong order takes 1-3 days after it is shipped. International orders take 5-12 days. We will send tracking to you at the time of shipment.
All items in Blue Catcher are personalized pieces, they are made-to-order and final sale. Custom orders cannot be cancelled or altered after they are submitted. Additionally, custom items cannot be returned. If you have questions about our products, please email email@example.com.
We will send you tracking information to your email address at the time of shipment. Occasionally this email may in your spam folder. To prevent that from happening add firstname.lastname@example.org to your address book.
We send tracking information at the time of shipment. Please allow 24-48 hours for the shipping company to scan the package and activate your tracking link. You should see movement after 48 hours of your product being shipped.
We accept Visa, Mastercard, Discover, American Express and PayPal.
Each item is manufactured from scratch, we aim to finish your products and ship it in <7 days on average.
If your item is less than perfect upon arrival, we want to know! Please send a photo to email@example.com and our Customer Care Team will get back to you with a solution.
During the checkout process there will be an area to enter a discount code or gift card.
Enter the gift code to purchase a product and you will receive a free gift in addition to the purchased product. Please note that this is a special perk as a fan and code only valid for one week.